Privacy Policy

This Privacy Policy describes how Zaylumen Pty Ltd ("Zaylumen", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit our website at zaylumen.com or use the Zaylumen platform.

By submitting an access request or using the platform, you acknowledge that you have read and understood this Privacy Policy. This policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Your full name and email address when you submit an access request or contact form.
  • Your phone number if you contact us by phone.
  • Information you include in messages or queries sent to the support team.
  • Technical data such as IP address, browser type and pages visited, collected automatically via server logs.

We do not collect billing credentials, government identification documents or sensitive personal account data through any platform interface.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To review and process access requests submitted through the Contact page.
  • To communicate with you regarding your request, onboarding status or support query.
  • To operate and improve the Zaylumen platform and its digital interface.
  • To comply with applicable Australian laws and obligations.

3. Disclosure of Information

Zaylumen does not sell, rent or trade your personal information to third parties. We may share information with:

  • Service providers who assist us in operating the platform, under appropriate data protection agreements.
  • Regulatory bodies or law enforcement where required by Australian law.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy or as required by law. Access request data is retained for the duration of platform use and for a reasonable period thereafter for support and compliance purposes.

5. Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No digital system is entirely free from risk, and we encourage users to contact us promptly if they believe their information has been compromised.

6. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To exercise these rights, contact us at [email protected] or write to us at Level 12, 420 George Street, Sydney NSW 2000, Australia.

7. Cookies

The Zaylumen website may use session cookies to support basic platform functionality. We do not use tracking cookies for advertising purposes. You may configure your browser to decline cookies, though this may affect some platform features.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the platform following any changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related queries or complaints, contact the Zaylumen Privacy Officer:

Zaylumen Pty Ltd
Level 12, 420 George Street, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8765 4321

Effective date: 1 January 2026.